Vaping Pogonophile Ltd is unable to issue refunds or accept returns on any item that has been opened.
If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.
You have the right to return a faulty item within 28 days along with proof of purchase.
If we have sent you an incorrect item, please notify us as soon as possible and within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned.
We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
Please return any incorrect item to our address, we will replace or refund you for the incorrect item upon receiving the returned goods along with your postage cost.
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them.
We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
Please note that should you choose to return items from overseas, the return of items may be at the sender’s own expense. We also do not refund due to personal taste. You will be given a store credit.
Applies to Goods and/or Services ordered online or over the phone only
Consumers ordering Goods or Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000.
You may cancel any order for Services any time within 14 working days from the day after placing your order, however, you may not cancel once we have started providing any part of such Services to you with your agreement.
You may cancel any order for Goods other than products sealed for hygiene reasons at any time within 14 working days from the day after receiving your Goods without liability to us.
A working day is any day except Saturday, Sunday and UK public holidays.
You may cancel your order by emailing email@example.com
If you cancel an order for Goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand-alone retail value of any missing or damaged items.
Unless collection of the Goods has been arranged, you must return the Goods by sending them to Mr VP, 18A Church Street, Rugby, Warwickshire CV21 3PU in some occasion at your cost. It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery or Signed For services where appropriate.
Where we have agreed to collect the Goods from you, you must ensure that they are available for collection at the time arranged.
You shall be under a duty to take reasonable care of the Goods until received or collected by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.
You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase. A number of our products are sealed due to hygiene reasons, these are excluded from the right to cancel where seals have been broken. We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.
If you cancel your order in accordance with the provisions we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you) within 30 days.